Vice President of Data Services

Position Summary

EveryAction / NGP VAN is hiring a Vice President of Data Services to lead a team of data implementation specialists in a fast-paced, growing organization focused on delivering a unified development, digital, and organizing CRM software to nonprofit clients. Our Data Services team manages the scoping, mapping, and data migration for clients adopting our products.

A successful candidate will have proven experience guiding clients through migrating CRM or technology solutions covering a broad range of online and offline data, specifically of development and digital programs. The ideal candidate will understand the needs of the nonprofit market, with the ability to navigate the intersection of client programs, CRM, and onboarding/implementation. This person will work closely with our Account Management, Client Support and Sales teams on how to best guide our clients through change management and will develop a strong base of understanding of how to recommend best practices internally and externally.

As the head of the department, this person will also be responsible in areas of data strategy, implementation and tactics; as well as department forecasts, budgets, projections, and performance. The Vice President of Data Services will oversee a team of 15 data specialists to deliver positive data migration and onboarding experience for our clients as they launch on our products. This is an essential role in helping the company scale with our clients.

You should be someone who has:

• Prior experience managing a team responsible for delivering on multiple concurrent projects.

• Ability to manage client relationships with a customer-first mentality, especially through sensitive data issues, and to solve problems effectively.

• Record of success supporting a fast-paced business organization, providing technical expertise and solutions experience.
• Experience with nonprofit data practices, specifically development, direct response plans and/or digital marketing.
• Ability to influence across teams communicating technical concepts clearly and effectively, and demonstrating their value as part of our business and the customer experience

• Experience executing or managing projects utilizing a formal or informal project management framework (Agile, Scrum, PMI, etc.)
• Strong technical background in data and solutions architecture.

Your skills and experience might include:

• 8+ years experience in data management and/or implementation services.

• 3+ years of experience with SaaS CRM platforms.
• 2+ years experience managing a technical team of all levels, including coaching and developing talent.

The most successful candidates will have:

• Experience with the nonprofit and/or political technology market
• Experience with budgets, sales pricing structures, and/or running a revenue-neutral services function focused on timely client delivery.
• Experience with relational databases and data management best practices.
• Understanding of good SQL software design practices. Analytics and reporting experience is a plus (though this position and department does not oversee internal analytics)

About EveryAction

EveryAction is a technology company whose team members do exciting and meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.

Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.  EveryAction is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 10 years. Inc. Magazine also recognized us as one of the 50 Best Places to Work in 2016.

We were named one of the Coolest Companies of 2016 by DC Inno. We’ve also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO.  We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

Join our team and work alongside over 300 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.

EveryAction believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

Since this position will have access to certain client data, an offer of employment will be contingent upon clear results of a background check, particularly clear of convictions of the crimes of cyberterrorism, espionage, fraud, harvesting, identity theft, hacking, and misuse of accounts. Background checks will only be conducted after a conditional offer of employment has been made, and will include Social Security verification, a criminal history review, and a domestic terrorist watchlist search, but not a credit check. Our full company policy will be shared with you prior to the search, which will not commence without your written consent.